Refund policy

Return & Refund Policy

Effective Date: January 1, 2022

At Craftoria57, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.

30-Day Free Returns

We proudly offer free returns and refunds within 30 days from the date your order is delivered.

Eligibility

Returned items must:

• Be returned within 30 days of delivery.
• Be unused or only lightly inspected.
• Be in their original packaging whenever possible.
• Include all accessories and components.

Non-Returnable Items

For hygiene or safety reasons, certain products cannot be returned once opened or used unless defective.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with:

• Order number
• Photos of the item
• Photos of the packaging

We will quickly arrange a replacement or full refund.

Refund Process

Once your return is received and inspected:

• Refunds are approved within 2–5 business days.
• Funds are returned to your original payment method.
• Processing time depends on your payment provider.

Order Cancellation

Orders may be cancelled before shipment for a full refund.

Orders that have already shipped cannot be cancelled but may be returned after delivery.

Contact

Email: support@craftoria57.online